Schlage lock Not Working Troubleshooting Guide

Last updated on July 29th, 2023 at 04:39 am

If you have a Schlage keyless entry lock that is not working, you may be wondering how to fix it.

There are many more reasons and problems of Schlage lock that’s why it won’t work. Moreover, different type of Schlage lock works differently. I write this troubleshooting guideline based on common troubleshooting. By the way, for specific model of Schlage you need to troubleshoot it more specifically. Here is why, I have written a seperate post on Schlage BE365 troubleshooting guide.

Well, lets get to the business and read some common troubleshooting hacks of Schlage lock.

How to fix a Schlage lock not working

Here is the step by step guideline to fix it:

The first thing you need to do is ensure that the batteries in your lock are not dead or running low. Follow these simple steps:

1. Locate the battery compartment on your Schlage lock.
2. Open the compartment and remove the old batteries.

3. Insert fresh batteries, ensuring they are correctly positioned.
4. Close the battery compartment and listen for a beep or check for a low battery indicator, if available.

Note: Due to the low battery condition the Schlage lock will blinking red X

If the lock still doesn’t work, proceed to the next step.

If you have a keypad lock, it’s crucial to enter the correct key code. Let’s double-check and make sure we’ve got it right:

1. Stand in front of the keypad and ensure it’s illuminated.
2. Enter your key code carefully, double-checking each digit as you go.
3. If you make a mistake, press the “Clear” or “C” button and start over.
4. Pay attention to any visual or auditory feedback from the lock indicating a successful entry.

If the lock doesn’t respond or you’re using a keyless entry system, let’s move on to the next step.

Over time, dust and debris can accumulate in the lock mechanism, affecting its performance. Let’s clean it up:

1. Use a compressed air duster to blow away any loose debris from the lock and keypad. Alternatively, you can use a cotton swab to gently remove dirt and dust.
2. Be careful not to use any liquids or solvents as they may damage the lock.
3. Pay extra attention to the keys on the keypad, ensuring they are free from any obstructions.

Now let’s see if the lock is back to its optimal functionality. If not, proceed to the next step.

Now, let’s get to the steps to disable vacation code on your Schlage lock:

To disable vacation mode, you’ll need to input the programming code. This is the same code that you used to enable vacation mode.

If you don’t remember the programming code, you can find it in your user manual or by contacting Schlage customer support.

Press the Schlage button and then the 4 button Once you’ve entered the programming code, press the Schlage button followed by the 4 button.

You should see the lock blink green and hear a beep. 

This indicates that the lock has received the command to disable vacation mode.

To make sure that vacation mode has been successfully disabled, try entering a user code. If the lock accepts the user code, then vacation mode has been disabled.

And that’s it! You’ve successfully disabled vacation code on your Schlage lock.

Reset Schlage Lock

Resetting the lock to its factory defaults can often resolve underlying issues. Here’s how you can do it:

1. Remove the batteries from the lock.
2. Press and hold the schlage button for about 10 seconds (if applicable).

3. Reinsert the batteries into the lock, ensuring they are correctly positioned.
4. Check to test if the Schlage button is flashing green ad makes beeping sounds by pressing and holding the Schlage button.

5. Follow the instructions for programming the lock with a new access code, if necessary.

Now let’s test the lock and see if it’s back in action. If not, we have a few more steps to go.

Check for Obstructions

Physical obstructions can hinder the proper operation of your Schlage lock. Let’s make sure everything is clear:

1. Inspect the latch and the strike plate on the door jamb.
2. Ensure they are properly aligned and not blocked by any objects.
3. If needed, gently adjust the strike plate or remove any obstructions.

Once you’ve cleared any potential obstacles, give the lock another try. If it’s still not working, we have one final step.

Seek Professional Assistance

If none of the previous steps have resolved the issue, it’s time to reach out to the experts. Consider contacting Schlage customer support or a professional locksmith for further assistance.

Slipping Keyless Entry Schlage Deadbolt Lock

The problem with a slipping Schlage lock is usually caused by a loose or incorrectly placed spring that doesn’t pull the pin far enough to engage the lock. The solution is to adjust the spring so that it pulls the pin higher up. This can be done by disassembling the lock and making some minor adjustments.

To start, you’ll need to gather some tools. You will need three different sized bits to disassemble the lock, including a P2 standard Phillips head, a T15, and a T10. Once you have your tools ready, follow these simple steps:

How to fix Schlage slipping keyless entry?

Step 1: Remove the battery cover and batteries.

First, remove the battery cover and batteries from your Schlage keyless entry deadbolt lock. This will give you access to the screws that hold the lock together.

Step 2: Remove the screws

Using the P2 Phillips head bit, remove the two screws located on the inside of the lock, near the latch.

Step 3: Remove the backplate

Once the screws are removed, you can take off the backplate of the lock by pulling it away from the door.

Step 4: Adjust the spring.

With the backplate removed, you will see the spring that controls the lock’s pin. Use the T15 bit to adjust the spring so that it pulls the pin higher up. 

This will ensure that the pin engages with the lock and prevents it from slipping.

Step 5: Reassemble the lock

Once you’ve made the necessary adjustments, it’s time to put the lock back together. Reattach the backplate and insert the screws using the P2 Phillips head bit. The trickiest part of reassembling the lock is making sure the base plate is horizontal while the knob is vertical. To do this, insert the manual key to unlock the base plate, then re-lock it once it’s in the correct position.

Step 6: Test the lock

Finally, test the lock to make sure it’s working properly. Enter your code or use the manual key to lock and unlock the deadbolt. If everything is working as it should, you’re good to go!

Overall, fixing a slipping keyless entry Schlage deadbolt lock is a simple process that can save you from having to replace your entire lock. With just a few tools and some minor adjustments, you can have your lock working like new again in no time.

Schlage keyless entry not working after battery change

Schlage locks are known for their durability and security, but even the most reliable technology can experience issues from time to time.

How to fix it when it is not working after a battery change?

When your Schlage lock is not working after a battery change, follow these troubleshooting steps to identify and fix the problem.

Remember to always use high-quality batteries and follow the installation instructions carefully

Step 1: Check the Battery Installation

The first thing you should do is check the battery installation. Make sure you have installed the batteries correctly. Follow these steps to ensure proper installation:

1. Open the battery compartment on your Schlage lock.
2. Remove the old batteries and dispose of them properly.

3. Insert new batteries into the compartment, following the correct polarity markings.
4. Close the battery compartment and test the lock.

Step 2: Use High-Quality Alkaline Batteries

Schlage locks are designed to work with high-quality alkaline batteries. If you used low-quality batteries, it could be the reason why your lock is not working. We recommend using well-known brands like Duracell or Energizer.

Step 3: Check the Battery Terminals and Connector

If the battery terminals and connector are dirty or corroded, the lock may not work correctly. Follow these steps to clean the battery terminals and connector:

1. Remove the batteries from the lock.
2. Using a clean cloth, wipe the battery terminals and connector to remove any dirt or corrosion.
3. Reinsert the batteries and test the lock.

Step 4: Check for Loose Wires

If the wires inside the lock are loose, it may cause the lock to malfunction. Follow these steps to check for loose wires:

1. Remove the batteries from the lock.
2. Carefully inspect the wire connections to ensure they are secure.
3. If you find any loose wires, gently push them back into place.
4. Reinsert the batteries and test the lock.

Step 5: Avoid Mixing Old and New Batteries

If you mix old and new batteries, it may cause the lock to malfunction. Always replace all batteries at the same time to ensure they are working correctly.

Step 6: Update and Reset Software

If the lock still does not work after trying the previous steps, it may need a software update or reset. Follow these steps to update or reset the software:

1. Visit the Schlage website and download the latest software update for your lock model.
2. Follow the installation instructions provided by Schlage.
3. If the lock still does not work after updating the software, try resetting it to the default settings.
4. Test the lock to see if it is working correctly.

Step 7: Check for Damaged Hardware

If none of the previous steps worked, the lock may have damaged hardware. Follow these steps to check for damaged hardware:

1. Remove the batteries from the lock.
2. Check the lock for any visible signs of damage, such as cracks or dents.
3. If you find any damage, contact Schlage customer service for further assistance.

Step 8: Insert the Correct Batteries

Make sure you have inserted the correct batteries in the lock. Schlage locks require four AA alkaline batteries. If you inserted the wrong type of batteries, the lock may not work correctly.

Schlage keyless entry not working in cold

Cold weather can cause metal to contract and become less pliable. This contraction can create friction between the lock components and cause them to bind or stick, leading to the Schlage lock not working properly. Additionally, if the lock is not properly lubricated, the cold weather can exacerbate the problem and cause the lock to malfunction.

Troubleshooting Steps

Step 1: Check the Battery

The first step in troubleshooting a Schlage lock not working in cold weather is to check the battery. A weak or dead battery can cause the lock to malfunction. To check the battery, follow these steps:

1. Remove the battery cover from the lock.
2. Remove the batteries and check their voltage with a multimeter. The voltage should be at least 1.5 volts.

3. If the batteries have low voltage, replace them with fresh ones.

Step 2: Disassemble the Lock

If the battery is not the issue, the next step is to disassemble the lock and clean off any offending grease or debris. To do this, follow these steps:

1. Remove the screws from the lock cover with a screwdriver.
2. Use a flathead screwdriver to carefully pry the cover off the lock.
3. Use a soft brush to clean off any debris or dirt from the lock components.

4. Wipe off any excess grease or lubricant.

Step 3: Lubricate the Lock After cleaning off any dirt or debris

The next step is to lubricate the lock. Only lubricate the plate where there is a little bit of rubbing action, as that’s the only place it needs any lubrication. To do this, follow these steps:

1. Apply a small amount of lubricant to the plate where there is rubbing action.
2. Wipe off any excess lubricant with a clean, dry cloth.

3. Reassemble the lock by replacing the lock cover and screws.

Step 4: Test the Lock After completing the above steps:

The last step is to test the lock. To do this, follow these steps:

1. Enter the access code or use the physical key to unlock the lock.
2. Test the lock by locking and unlocking it several times.

3. Ensure that the lock is working correctly before reinstalling it.