Vivint Door Lock Keypad Not Lighting Up

Last updated on October 16th, 2023 at 04:46 pm

If your Vivint door lock keypad is not lighting up, it could indicate a power issue or a malfunction. Here are some possible solutions to troubleshoot the problem.

Experiencing issues with your Vivint door lock keypad not lighting up can be frustrating and inconvenient. When the keypad fails to illuminate, it can make it difficult to enter your home or access your property. We will explore some potential causes and solutions to address this problem.

Table of Contents

Why my Vivint Door Lock Keypad Not Lighting Up

By following these steps, you can identify and resolve the issue, ensuring that your Vivint door lock keypad functions properly and offers the security and convenience you require.

1. Dead Batteries

One of the common reasons why your Vivint door lock keypad may not be lighting up is due to dead batteries. If the keypad doesn’t display any lights or is unresponsive, checking the battery level should be your first step.

check Battery Level

To determine if the battery level is the cause of the issue, follow these simple steps:

Locate the battery compartment on your Vivint door lock keypad.
Open the battery compartment using a screwdriver or by following the manufacturer’s instructions.
Check the battery level indicator to see if it indicates low or empty batteries.

Indicator	Description
Green light	Good battery level
Orange light	Low battery level
Red light	Empty battery or battery failure

If the battery level indicator shows a low or empty battery, it’s time to replace the batteries.

Replace Batteries If Necessary

To replace the batteries in your Vivint door lock keypad, follow these steps:

Remove the old batteries from the compartment.
Dispose of the old batteries properly.
Insert new batteries into the compartment, ensuring they are correctly aligned.
Close the battery compartment securely.

Once the batteries are replaced, try turning on the Vivint door lock keypad. Check if the keypad lights up and functions as expected.

By checking the battery level and replacing the batteries if necessary, you can resolve the issue of a Vivint door lock keypad not lighting up. Keep your door lock keypad powered and ensure your home’s security.

2. Power Outage

Check If There Is A Power Outage In Your Area

One possible reason why your Vivint door lock keypad is not lighting up could be a power outage.

Power outages can occur due to various reasons such as thunderstorms, downed power lines, or equipment failures. To determine if there is a power outage in your area, follow these steps:

Step 1: Check the status of other electronic devices in your home. Are they also affected by the power outage? If all your devices are experiencing a loss of power, it is a strong indication of a power outage.
Step 2: Look out the window or go outside to see if your neighbors’ houses are without power as well. If you notice a widespread outage in your neighborhood, it further confirms that the issue is due to a power outage.
Step 3: Contact your local utility company to inquire about any reported power outages in your area. They may have a helpline or a website where you can check for updates on power restoration.

By following these steps, you can verify if there is indeed a power outage in your area. If the power outage is the cause of your Vivint door lock keypad not lighting up, there is little you can do until the power is restored.

Verify If Other Devices Are Working

If you have determined that there is no power outage in your area, it’s essential to check if other devices in your home are functioning properly. This will help narrow down the issue and pinpoint whether it is specific to the Vivint door lock keypad or a more widespread problem.

Take the following steps to verify if other devices are working:

Step 1: Check the power supply of other nearby devices such as lights, appliances, or routers. Are they receiving power and functioning normally? If they are, it suggests that the problem lies specifically with the door lock keypad.
Step 2: If other devices are also not working, inspect the main power source or electrical panel in your home. Look for tripped circuit breakers or blown fuses that could be causing a disruption in the power supply.

By carefully examining the functionality of other devices, you can determine whether the issue is isolated to the Vivint door lock keypad or if there is a broader power problem that needs to be addressed.

3. Keypad Malfunction

If you own a Vivint Door Lock and notice that the keypad is not lighting up, it can be quite frustrating.

The keypad is an essential component of the lock system, allowing you to enter the passcode to gain access to your home.

When the keypad malfunctions, it hinders your ability to unlock the door smoothly and efficiently.

In this article, we will explore two possible reasons for the keypad not lighting up: physical damage and loose connections. Let’s dive in and troubleshoot these issues.

Inspect For Physical Damage

One possible reason why the Vivint Door Lock keypad might not light up is physical damage. Over time, wear and tear or accidental mishaps can cause the keypad to become damaged or unresponsive. To check for physical damage, follow these steps:

Visually inspect the keypad for any visible signs of cracks, scratches, or dents.
Check if any buttons are sticking or not responding when pressed.
If you notice any physical damage, contact Vivint customer support for further assistance.

It’s important to handle the keypad with care to avoid unnecessary damage. If physical damage is the cause of the keypad not lighting up, it may require replacement or repair by a qualified technician.

Check For Loose Connections

In some cases, the keypad may be experiencing a loose connection, causing the Vivint lock goes offline. To check for loose connections, follow these simple steps:

Ensure that the keypad is securely attached to the door lock system.
Inspect the wiring and connections behind the keypad for any signs of looseness.
If you find any loose connections, gently tighten them to ensure a secure fit.
Test the keypad by entering the passcode to see if the lighting issue has been resolved.

If you are unsure of how to check or tighten the connections, it is advisable to contact Vivint customer support.

They can provide guidance or dispatch a technician to assist you further.

By inspecting for physical damage and checking for loose connections, you have taken the first steps in troubleshooting the Vivint Door Lock keypad not lighting up.

Remember to follow the manufacturer’s instructions and seek professional help if needed.

With a functioning keypad, you can regain the convenience and peace of mind that comes with a reliable door lock system.

4. Incorrect Settings

The Vivint door lock keypad not lighting up can be a frustrating issue to deal with. One possible reason for this problem could be incorrect settings on the keypad. If the settings are not properly configured, the keypad may not light up as it should. In this section, we will explore how to verify if the keypad settings are correct and how to adjust them if needed.

Verify If Keypad Settings Are Correct

It is important to verify if the keypad settings on your Vivint door lock are correct. Follow these steps to do so:

First, check the keypad to ensure that it is securely connected to the door lock system.
Next, make sure that the keypad is properly powered. Check if the batteries are correctly inserted and if they are still charged.
If the keypad is powered by electricity, ensure that the power source is working correctly.
Check the display settings on the keypad. Make sure that the screen brightness is set to an appropriate level.
If there are any specific settings related to the lighting of the keypad, such as an auto-off feature, ensure that they are properly configured.

Adjust Settings If Needed

If you have verified that the keypad settings are incorrect, follow these steps to adjust them:

Refer to the user manual or contact Vivint customer support for specific instructions on adjusting the settings for your particular model of door lock keypad.
Use the keypad menu or the control panel to navigate through the settings options.
Locate the display and lighting settings section and make the necessary adjustments.
Ensure that the screen brightness is set to an optimal level, allowing the keypad to illuminate properly.
Save the changes and test the keypad again to see if it lights up as desired.

By verifying and adjusting the keypad settings, you can resolve the issue of the Vivint door lock keypad not lighting up. If the problem persists after trying these steps, it is recommended to contact Vivint customer support for further assistance.

5. Software Glitch

If you have a Vivint door lock keypad that is not lighting up, it could be due to a software glitch. This can be frustrating and may prevent you from properly using the keypad to lock and unlock your door. Fortunately, there are a few steps you can take to address this issue and get your keypad functioning properly again.

Restart The Keypad

If your Vivint door lock keypad is not lighting up, the first step you should take is to restart the keypad. This can help to resolve any temporary software issues that are causing the problem. To restart the keypad, follow these steps:

Locate the power source for the keypad. This is usually a small box attached to the wall near the keypad.
Unplug the power source from the wall outlet.
Wait for at least 30 seconds before plugging the power source back in.
Once the power source is plugged back in, wait for the keypad to power up and check if it is lighting up properly.

Restarting the Vivint door lock keypad can often resolve software glitches and restore normal functionality. If the keypad still does not light up after restarting, try the next step.

Update The Keypad Software If Available

If restarting the keypad does not resolve the issue, the next step is to update the keypad software. Updates can address any known software bugs or glitches that may be causing the keypad not to light up. To update the keypad software, follow these instructions:

Access the Vivint App on your smartphone or computer. If you don’t have the app installed, you can download it from the App Store or Google Play Store.
Navigate to the settings menu in the Vivint App.
Select the option to update the keypad software.
Follow the prompts to complete the software update process.
Once the software update is complete, check if the keypad is now lighting up properly.

Updating the Vivint door lock keypad software can often resolve software glitches and ensure that your keypad functions as intended. If these steps do not solve the issue, it may be necessary to contact Vivint customer support for further assistance.

Conclusion

To troubleshoot the issue of your Vivint door lock keypad not lighting up, ensure that the batteries are properly inserted and functioning. Additionally, check for any physical obstructions on the keypad and clean it if necessary. If the problem persists, contacting Vivint customer support for further assistance and guidance would be the next recommended step.

Remember, a well-functioning door lock keypad is crucial for the security of your home.

Source:

https://support.vivint.com/article/Replace-Batteries-8880-Door-Lock