We lock fail exceed, What to do?

Last updated on October 22nd, 2023 at 07:32 am

The WE LOCK smart door lock series is known for its impressive features, but like any technology, it may encounter issues from time to time. One such issue that users might face is an “Access Limit Failed” error. In this guide, we’ll delve into the reasons behind access limit failures in WE.LOCK and provide troubleshooting solutions to help you resolve these issues effectively.

Table of Contents

What is “Access Limit Failed”?

Before we dive into troubleshooting, it’s crucial to understand what the “Access Limit Failed” error means. This error occurs when the WE.LOCK smart lock system fails to grant access as requested. It can happen for various reasons, and pinpointing the exact cause is essential for effective troubleshooting.

Causes of Access Limit Failures

Several factors can contribute to access limit failures in WE.LOCK smart locks. Understanding these causes is the first step in resolving the issue.

Exceeding PIN Code Attempts: The “Access Limit Failed” error can occur if the user or someone else attempting to enter the PIN code exceeds the maximum number of attempts allowed by the lock.
Expired or Disabled RFID Cards: If an RFID card has expired or has been disabled in the lock’s settings, it can result in access limit failures.
App Control Limitations: For locks controlled through the WE.LOCK app, network issues or app malfunctions can lead to access failures.
Low Battery: If the lock’s battery is running low, it might not have the power to grant access, resulting in an error.
Firmware Issues: Outdated firmware can sometimes lead to access limit failures. Ensuring your lock is running the latest firmware can help resolve this.

Troubleshooting We lock fail exceed

Now that we’ve identified potential causes, let’s explore troubleshooting solutions to address “Access Limit Failed” errors effectively.

PIN Code Access

If you’ve exceeded the maximum PIN code attempts, wait for the lock’s reset period to expire, and try again.
Ensure you are entering the correct PIN code, and consider changing it if you suspect it has been compromised.

RFID Card Access

Verify that the RFID card you’re using is not expired and is enabled in the lock’s settings.
If you’ve accidentally disabled the RFID card, re-enable it through the WE.LOCK app.

App Control

Check your smartphone’s network connection to ensure it’s stable.
If the app is malfunctioning, try restarting it or reinstalling it if the issue persists.
Ensure that the lock’s firmware is up to date. You can check for firmware updates in the WE.LOCK app.

Low Battery

If the low battery is the issue, replace the lock’s batteries with fresh ones. This should resolve the error.
Regularly monitor the lock’s battery status using the app to prevent low battery-related issues.

Firmware Update

If outdated firmware is suspected, check for firmware updates in the WE.LOCK app and install any available updates to ensure smooth operation.

Mechanical Issues

In rare cases, access limit failures can be attributed to mechanical issues with the lock. This could include problems with the locking mechanism or the physical components.

Solution: Contact WE.LOCK customer support for guidance on diagnosing and resolving any mechanical issues. They can provide specialized assistance for more complex problems.

Network Connectivity

The WE.LOCK smart door lock relies on a stable network connection for remote access control. If the lock loses connectivity, it may fail to recognize authorized access.

Solution: Check your Wi-Fi or Bluetooth connection to ensure it’s stable and that your smartphone can communicate with the lock. If there are connectivity issues, resolve them to regain control over your lock.

Factory Reset

When all else fails, performing a factory reset may resolve access limit failures. This should be a last resort, as it will erase all user data and settings.

Solution: Follow my blog post for performing a We lock reset. Once completed, you can reconfigure the lock and reassign access codes and cards.

Conclusion

Access limit failures with the WE.LOCK smart door lock can be resolved with the right troubleshooting steps.

By understanding the potential causes and taking appropriate action, you can ensure that your smart lock operates smoothly, providing both security and convenience.

If you encounter issues that are beyond your control or understanding, don’t hesitate to contact WE.LOCK customer support for expert assistance.